Refund policy


Return & Exchange Policy

Customer can exchange anything within 7 days after delivery only If delivered damaged or different from the picture ordered.

Customers can reach out to our customer support email (artisangalleriabluepottery@gmail.com) or drop us a WhatsApp message at our customer support number (+92-333-6020997) with the evidence of the damaged product in the form of a picture along with their order number. In addition, please keep the package in the same condition as received to make the return and exchange procedure smooth for both parties.

We do not offer refunds. However, we offer a suitable replacement in case customers receives a damaged product or is not satisfied with the quality of the product.

The replacement process will be completed within 7-30 working days of registering the complaint, depending on the nature of the complaint.

We don't take returns based on like, dislike, theme match/mismatch. However, in case after receiving the right order customer wishes to exchange/return - only unused, unwashed, and undamaged products will be acceptable where 15% (For exchange )and 25% (for return) of the purchase or minimum Rs.500 (whichever is applicable) will be deducted and with the subject to price difference new item will be exchanged. (sale item not included)
No complaints or exchange will be entertained after 24 hours of the parcel being received.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Items non-eligible for returns or exchanges:

  • Items without an original receipt 
  • Like/Dislikes
  • Theme match/mismatch
  • Customized products ready on orders
  • Final sale items 
  • Items damaged through normal wear and tear

 Customer Support

We offer 24/7 customer support services. However, you may receive a response in 2-3 hours if we are overcrowded.